Resource · Learning & Performance
Leadership Microlearning: Handling Difficult Conversations
Just-in-time microlearning that supports managers in the moment a hard conversation is needed.
What it is
A short, on-demand learning asset that guides managers through preparing for, structuring, and responding to resistance in difficult people-management conversations, with pause-and-reflect prompts and an action commitment step.
Why, when, and what it solves
Why I created it
Difficult conversations happen in real time, not in a classroom. Managers need quick, practical support at the moment of need rather than another long course.
When to use it
Before, during, or immediately after a difficult conversation, and revisited ahead of future ones, paired with coaching and reflection.
The problem it solves
It helps managers address behaviour and performance issues constructively, protecting trust and accountability while building leadership habits over time.